CANCELLATIONS, RETURNS & EXCHANGES

Timelimit: Any cancellations, returns, or exchanges received by KEEP IT REAL DESIGNs within 30 days from original customer receipt date per UPS, Fedex Ground, or USPS.

RMA #s: Return Merchandise Authorization Number must be obtained prior to receiving any returned merchandise. Please call 323-292-4359 to for an RMA#.

Conditions: All returned product must be shipped back with all tags and extra buttons attached. Products returned with stains, tears, smoke smell/damage, or other damage to the jacket, material or buttons will not be accepted , refunded or exchanged.

Shipping Costs: Customer is responsible for all cost of shipping returns, cancellations or exchanges.

Restocking Fee: A 15% restocking fee will be charged for all cancellations and returns. KEEP IT REAL DESIGNs will waive the restocking fee for exchanges of the same product type (i.e. leather jacket for similar leather jacket). The restocking fee does apply when exchanging for product of lesser cost or when changing from an Adult to a Youth product.